Support
Clients, please contact your supplier of the Ubiquitech solutions directly to get effective support – with support of all the Ubiquitech support organization as described below. Let us know at
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if you need contact info for your supplier.
Support through partners
Ubiquitech cooperates with partners with a strong presence in each market. These partners take care of the direct support to all users.
Our partners get support via our support system described below or via
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.
1st level support: The client is first helped by the primary contact and support team from our partner.
2nd level support: Special case like new installations, modifications, integration with other systems etc. involves more specialized support from our partners. Ubiquitech offers both product training and technical training for these product specialists.
3rd level support: The Ubiquitech support team helps partners solve problems with the solutions, which need special support. That also includes special integrations and modifications to special client needs.
Service agreement
The clients are further secured a well functioning solution by our service agreement, which not only gives access to support, but also gives easily implemented new updates and improvements.
Effective support with direct access
In order to give fast and effective support, it is possible for the Ubiquitech support team to support the local service technician by accessing the client’s application directly. This way the setup of the individual application can be review directly from HQ in order to suggest solutions to any problem. This is only allowed when this is explicitly permitted for each case at the client’s application. This functionality saves many questions about “Have you done this … have you done that?”
Support of our partners
We focus on support of our partner in their support of the clients. We keep track of any support request in our ‘Trac’ system, so all is handled well with a clear procedure and one point of contact. Partner, please login for further information and support: http:\\trac.ubiquitech.com. Please contact Kristina Dibbern,
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, or write
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for access.
Training of partners
Even though our solution is easy to install, deploy and support, we focus on the training of our partner – both via written material, training courses – and additionally also via webinars. Please contact us at
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, if you want to attend a webinar – either related to product and sales or related to technical support.
